Shipping policy
Shipping Policy for Casefully Custom
Last Updated: 8/8/2025
Thank you for shopping with Casefully Custom! Please read our shipping information carefully before placing your order.
1. Processing Time
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All phone cases are custom made once you place your order.
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Because we order the phone cases specially from a vendor, processing can take [5-7 business days] unless we already have your specific case size and model in stock.
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Production begins only after we receive the case, so times may vary depending on vendor availability.
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Orders placed on weekends or holidays will begin processing the next business day.
2. Shipping Rates & Delivery Times
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Shipping rates are calculated at checkout based on your location and selected shipping method.
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Estimated delivery times:
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Domestic (U.S.): [3–7 business days] after processing
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International: [7-21 business days] after processing (varies by location)
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Delivery times are estimates and are not guaranteed.
3. Order Tracking
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Once your order ships, you will receive an email with a tracking number.
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Tracking updates may take 24–48 hours to appear.
4. Shipping Delays
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We are not responsible for shipping delays caused by the carrier, customs, weather, or other factors outside our control.
5. Incorrect Addresses
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Please ensure your shipping address is correct at checkout. We are not responsible for packages sent to the wrong address provided by the customer.
6. Lost or Damaged Packages
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If your package is lost or arrives damaged, contact us at beardieowner25@gmail.com within 7 days of delivery. We will work with you to resolve the issue.
7. Customs, Duties & Taxes (International Orders)
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International customers are responsible for any customs fees, duties, or taxes charged by their country.
Contact Us
If you have any questions about shipping, email us at beardieowner25@gmail.com.